What are the payment options?
We accept major credit cards through paypal. Our 3rd party secure payment processor we will also accept Euro cheque's from Ireland.
With cheque payments the goods will be shipped once the payment has cleared.
What is the postage on wheels and frames?
Please contact us with regard to postage of wheels, frames and bikes as we will source the best shipping rate depending on where you are based.
What are the shipping options?
We ship with An Post (Irish Postal service) for the majority of our shipping. Larger packages with in Ireland we will us a courier Service. Please do not hesitate to contact us with any queries.
What is your returns / exchange policy?
We offer a full return Policy.
Please contact us by e-mail in advance of any returns.
E-Mail to returns@sugroo.com
All items for Return:
Must be returned with in 21 Days
Must not be Used
Must be in original packaging
Must attach original invoice
Postage and insurance are not covered on returns/exchanges
All refunds with be credited to your credit card less cost of the postage to sugroo.com
What is you Faulty Goods Policy?
All goods are covered by manufactures Warranty this covers manufactures defects.
Warranty does not cover:
Damage from Crashing / Bad fitting
Abuse or General Ware and Tare
All manufactures have warranty policys please refer to manufactures websites.
Postage goods are not covered
Please contact us in advance by e-mail in advance of all warranty returns
E-Mail: returns@sugroo.com
What happens if I receive the wrong goods?
We will cover return standard post from Ireland & the UK
Please enclose copy of receipt from post office.
Goods must be returned with in 10 Days
Goods must not be used
Goods must be in the original packaging
Please contact us in advance by e-mail in advance or returning wrong items
E-Mail: returns@sugroo.com
How do I confirm an order?
Once you have proceeded to the paypal payment gate and confirmed your payment you need to press "RETURN TO MERCHANT" to confirm the order on the site.
